Privacy Policy

We collect information you provide and information generated automatically when you use the platform:

• Identity & contact data - name, email, phone/WhatsApp, country and address.
• Verification (KYC) data - government ID, proof of address and related documents where required by law.
• Financial data - deposit and withdrawal details, wallet addresses, bank/payment information and transaction history.
• Account data - login credentials, package selections, contract details and support messages.
• Technical data - IP address, device and browser information, and usage analytics collected via cookies.

We use your information to:

• Create and manage your account and verify your identity (KYC/AML).
• Process deposits, allocate funds to your chosen package, credit returns and process withdrawals.
• Provide customer support and send service, security and transactional notifications.
• Operate, secure, maintain and improve the platform and prevent fraud.
• Comply with legal, regulatory and tax obligations.

We do not sell your personal data. We may share it with:

• Service providers - payment processors, KYC/identity providers, hosting, email and analytics partners, under confidentiality obligations.
• Regulators and authorities - where required by applicable law, court order or to prevent fraud and financial crime.
• Professional advisers - auditors, lawyers and insurers where reasonably necessary.

We use cookies and similar technologies to keep you signed in, remember preferences, secure the platform and understand usage. You can control cookies through your browser settings; disabling some cookies may affect functionality.

We apply technical and organisational measures - including encryption of sensitive fields, access controls and monitoring - to protect your data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your information for as long as your account is active and thereafter for as long as required to meet legal, tax, accounting and regulatory obligations, after which it is securely deleted or anonymised.

Your data may be processed in countries outside your own. Where it is transferred internationally, we take steps to ensure an appropriate level of protection consistent with applicable data-protection laws.

Subject to applicable law, you may have the right to access, correct, delete or restrict the processing of your data, to object to certain processing, and to request a copy of your data. To exercise these rights, contact us using the details below.

The platform is intended only for adults (18+). We do not knowingly collect data from minors. If we learn that we have, we will delete it.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of the platform means you accept the revised policy.

For privacy questions or to exercise your rights, contact us at support@bluefoxaitech.ae or +971 50 000 0000 - Dubai, United Arab Emirates.